Technology
Will AI-based virtual assistants replace call center jobs by 2028?
Prediction on whether AI assistants will handle the majority of call center tasks by 2028.
Yes 44%Maybe 5%No 51%
55 total votes
Analysis
AI Virtual Assistants Replacing Call Center Jobs by 2028
Advancements in natural language processing and conversational AI enable automated handling of customer inquiries. Many repetitive tasks can already be managed by AI systems.
Human oversight remains critical for complex queries and problem-solving. Full replacement depends on cost-benefit analysis and customer acceptance.
My prediction: By 2028, AI will handle a large proportion of call center tasks, but complete replacement of human agents is unlikely due to nuanced customer interactions.